Difficult Client Assignment
Difficult Client Assignment
Jacklyn Dougherty
Assuming the Director's Communication Style
o The director is still determining the event's outcome since he is new to the position. He would constantly look for updates and assurances to lessen his uncertainty.
o He demonstrates a demand for control by wanting to be intimately engaged in many planning areas, which confuses the team and suppliers.
o The director exhibits a careful and analytical decision-making approach by favoring the exploration of various choices.
o He depends on frequent, protracted communication to keep himself informed and feel in control of the situation.
o The director seeks confirmation that his choices align with industry norms, reflecting his desire to leave a good impression.
My Communication Style:
o I like working closely with customers, getting their feedback, and ensuring they are included in decision-making.
o To speed up the planning process, I prioritize effectiveness in communication and decision-making.
o I have faith in my team and my competence, and I often give customers a few well-thought-out ideas.
o I emphasize clear, succinct information while maintaining frequent contact.
o I address issues and allay customers' worries while keeping the planned schedule and spending plan in mind.
Adapting My Communication Style to Meet the Director's Needs:
o Recognize and appreciate the director's worry, assuring him of our dedication to the success of his event. Provide statistics and case stories to support our methodology.
o Provide thorough facts and statistics to support each piece of advice, demonstrating his analytical approach.
o Suggest an organized communication strategy to keep him informed without overwhelming the staff. Consider establishing a weekly summary and a specific window of time for conversation.
o Provide him with tools and instructional materials that will enable him to comprehend industry norms and procedures and provide him with the information he needs to make wise judgments.
o Clearly describe any added time and expenses resulting from his regular engagement and, if required, offer a new contract.
Handling the Difficult Client:
o Arrange a face-to-face or online appointment with the director to openly and honestly explain the matter. Describe your dedication to his achievement and the difficulties his present strategy poses (Dillon, 2014).
o Suggest the modifications above and explain how they will benefit both sides (Singh, 2016).
o Clearly outline the obligations of both your team and the customer. Stress the need to keep vendors and keynote speakers apart to prevent misunderstanding (Waldeck et al., 2012).
o Discuss the additional time required because of his engagement and how it will impact the budget. If necessary, suggest a modified contract (Forbes, 2020).
o If the director continues to be uncooperative, consider having senior management from your organization settle the dispute (Dillon, 2014).
o Ensure that the workload and well-being of your staff are both manageable. Consider employing more assistance if required (Butman, 2013).
References:
Butman, J. (2013, December 5). How to Manage Impossible Clients. Harvard Business Review. https://hbr.org/2013/12/how-to-manage-impossible-clients
Dillon, K. (2014, December 23). What to Do If Your Boss Is a Control Freak. Harvard Business Review. https://hbr.org/2014/12/what-to-do-if-your-boss-is-a-control-freak
Forbes. (2020). Council Post: 12 Effective Strategies For Dealing With Difficult Clients. Forbes. https://www.forbes.com/sites/forbescoachescouncil/2020/09/03/12-effective-strategies-for-dealing-with-difficult-clients/?sh=7a8d0a857297
Hervey, J. C. (2022). How To Manage Difficult Clients As A Creative. Forbes. https://www.forbes.com/sites/janeclairehervey/2018/07/31/how-to-manage-difficult-clients-as-a-creative/?sh=4927c52a4bbf
Singh, L. (2016). business communication process and product. Guffey. https://www.academia.edu/42021940/business_communication_process_and_product
Waldeck, J., Durante, C., Helmuth, B., & Marcia, B. (2012). Communication in a Changing World: Contemporary Perspectives on Business Communication Competence. Journal of Education for Business, 87(4), 230–240. https://doi.org/10.1080/08832323.2011.608388
