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Difficult Client Assignment

Difficult Client Assignment

Jacklyn Dougherty

Assuming the Director's Communication Style

o The director is still determining the event's outcome since he is new to the position. He would constantly look for updates and assurances to lessen his uncertainty.

o He demonstrates a demand for control by wanting to be intimately engaged in many planning areas, which confuses the team and suppliers.

o The director exhibits a careful and analytical decision-making approach by favoring the exploration of various choices.

o He depends on frequent, protracted communication to keep himself informed and feel in control of the situation.

o The director seeks confirmation that his choices align with industry norms, reflecting his desire to leave a good impression.

My Communication Style:

o I like working closely with customers, getting their feedback, and ensuring they are included in decision-making.

o To speed up the planning process, I prioritize effectiveness in communication and decision-making.

o I have faith in my team and my competence, and I often give customers a few well-thought-out ideas.

o I emphasize clear, succinct information while maintaining frequent contact.

o I address issues and allay customers' worries while keeping the planned schedule and spending plan in mind.

Adapting My Communication Style to Meet the Director's Needs:

o Recognize and appreciate the director's worry, assuring him of our dedication to the success of his event. Provide statistics and case stories to support our methodology.

o Provide thorough facts and statistics to support each piece of advice, demonstrating his analytical approach.

o Suggest an organized communication strategy to keep him informed without overwhelming the staff. Consider establishing a weekly summary and a specific window of time for conversation.

o Provide him with tools and instructional materials that will enable him to comprehend industry norms and procedures and provide him with the information he needs to make wise judgments.

o Clearly describe any added time and expenses resulting from his regular engagement and, if required, offer a new contract.

Handling the Difficult Client:

o Arrange a face-to-face or online appointment with the director to openly and honestly explain the matter. Describe your dedication to his achievement and the difficulties his present strategy poses (Dillon, 2014).

o Suggest the modifications above and explain how they will benefit both sides (Singh, 2016).

o Clearly outline the obligations of both your team and the customer. Stress the need to keep vendors and keynote speakers apart to prevent misunderstanding (Waldeck et al., 2012).

o Discuss the additional time required because of his engagement and how it will impact the budget. If necessary, suggest a modified contract (Forbes, 2020).

o If the director continues to be uncooperative, consider having senior management from your organization settle the dispute (Dillon, 2014).

o Ensure that the workload and well-being of your staff are both manageable. Consider employing more assistance if required (Butman, 2013).

Difficult Client Assignment
Difficult Client Assignment


Butman, J. (2013, December 5). How to Manage Impossible Clients. Harvard Business Review.

Dillon, K. (2014, December 23). What to Do If Your Boss Is a Control Freak. Harvard Business Review.

Forbes. (2020). Council Post: 12 Effective Strategies For Dealing With Difficult Clients. Forbes.

Singh, L. (2016). business communication process and product. Guffey.

Waldeck, J., Durante, C., Helmuth, B., & Marcia, B. (2012). Communication in a Changing World: Contemporary Perspectives on Business Communication Competence. Journal of Education for Business, 87(4), 230–240.

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